Frequently Asked Questions
Everything you need to know about shopping with Big Frog Supply for your home and outdoor projects.
What are your standard shipping times and costs?
We offer standard shipping across the continental US, typically arriving within 3-7 business days. Shipping costs are calculated at checkout based on weight and destination, with free shipping available on select orders over $99.
Do you offer professional discounts for contractors?
Yes, Big Frog Supply provides tiered pricing for industry professionals and contractors. Please contact our support team with your business credentials to set up a professional account.
What is your return policy for home hardware and supplies?
We accept returns on most unused, unopened items within 30 days of delivery. Please note that custom-cut materials or special order items may be subject to a restocking fee or may not be eligible for return.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products covered by a manufacturer warranty?
Most of the home and outdoor products we carry come with a standard manufacturer warranty. Specific warranty details can be found on individual product pages or by contacting our customer service department.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.